Aesthetics Central Clinic · Luton, United Kingdom · Aesthetic & Clinical Services
Custom Appointment Booking & Clinic Management Platform
MERN Stack · AWS
Aesthetics Central Clinic already had a professional website and a successful booking flow. Behind it, however, many operational processes were still handled manually or spread across multiple disconnected applications.
Appointment management
Consent forms
Pre-care
Aftercare
Customer records
Practitioner notes
Payments
Follow-up communication
As the clinic grew, fragmented processes created unnecessary administrative work, increased software costs, and made it harder to maintain a complete view of every customer.
01
Appointments were coordinated by hand, adding daily administrative load as volume grew.
02
Separate tools were required to run processes that belonged to a single workflow.
03
Consent lived outside the booking process, in its own application.
04
Care instructions had to be monitored and issued manually for each treatment.
05
No single place held a complete view of a customer.
06
Next of kin details were not captured properly during booking.
07
Notes were recorded manually and not attached to a shared digital record.
08
The category hierarchy made services harder to organise and to find.
09
Customers had little ability to manage their own appointments and information.
Peonixis built a bespoke appointment booking and clinic management platform specifically around Aesthetics Central Clinic’s workflow, bringing every operational process into a single system.
The Clinic Platform
Appointment Booking
Customer Management
Aftercare
01
Customers move through a single guided path: category, service, practitioner, personal details, next of kin, payment, booking.
A 20% advance payment is taken at booking, and appointments can be rescheduled through the 48-hour rescheduling functionality.
Advance payment
02
Services and categories are classified with tags rather than a rigid hierarchy. Tags such as Male and Female dynamically surface the relevant categories and services.
03
Services on the website link straight into the booking system, removing search-and-find steps from the journey and reducing conversion friction.
04
Every customer has one record holding personal details, next of kin, appointment history, services received, payment status, consent forms, practitioner notes, pre-care, aftercare and email communication.
05
Consent forms are attached to the services that require them, making the consent step a mandatory part of the workflow before treatment.
Service
Treatment
Service
Pre-Care
Treatment
Aftercare
Relevant care resources are connected directly to each service.
06
Pre-care and aftercare resources are linked to services, so the right guidance follows the treatment automatically.
07
Notes are recorded digitally against the customer, with the practitioner and the date and time captured alongside each entry.
Practitioner A
+ Note
+ Date & Time
Practitioner B
+ Note
+ Date & Time
Multiple practitioners contribute to the same customer record.
08
09
Appointments
Practitioners
Services
Categories
Tags
Consent Forms
Pre-Care
Aftercare
Customer Records
10
11
Customer Profile
Personalised Message
Recall / Follow-Up
12
Recall and follow-up are built in, so the clinic can reach customers from their profile and bring them back for repeat treatments.
13
14
Initial estimates — subject to client validation.
AWS-powered architecture
We design and build digital platforms around the way your business actually works.
Peonixis Ltd is a company registered in England & Wales with Company Number 15904214
Location:
19090 182-184 High Street North, East Ham, London, England, E6 2JA
Phone:
+44 20 3432 3787
WhatsApp:
+44 74 9412 5861
Phone:
+44 20 3432 3787
WhatsApp:
+44 74 9412 5861
